DISCLAIMER OF LIABILITY
Item should arrive in fully working condition. In any case you received a damaged, or a non-functional item, upon receiving the item, make sure to record it in video and/or in picture, and send it to customercare@derosabeauty.com. As damaged items by the delivery person is not Derosa Beauty’s responsibilities. We will investigate into the case and we will find the perfect solution for you.
DELIVERY TERMS
Our “Free Delivery” terms is fully free of charge. The 20-40 days delivery period is just an estimate as most items will arrive within this period of time. Please note that some items might arrive earlier than 20 days, while other items might take a few days longer than 35 days.
DATA PROTECTION
Once you use our website, we collect info you entered in our forms. These info will be used for our marketing purposes, such as electronic communication, and online marketing. More about DATA in our Privacy Policy page here.
PAYMENTS
If we receive a payment for an item that is not available to ship and deliver, we will contact you within 24 hrs to arrange for a full refund, or to make an adjustment with a solution that suits you the best, which might include extra bucks coupons.
Please note: Full Refund might take up to 6 weeks for completion.
RIGHT TO CANCEL
You have 24 hours to cancel an order. You cannot cancel orders placed after 24 hrs, you must accept the delivery when it arrives to your destination before you can contact us for returns. To return or exchange an item, all items must not be un-opened, un-used, in original packing condition.
Please note: We do not cover the returns’ shipping cost, and we have no responsibilities of lost items during returns.